Lots of empty call center space out there
According to King White at Site Selection LLC, there are more than 200 empty call centers on their database in representing more than 1.3 million square feet. By my calculation this would also represent approximately 75,000 empty seats and 100,000 jobs lost. This is one of the clearest indications that recession is biting in the contact center space.
So where have these jobs gone? By and large these went offshore.