January Issue of Customer Reach Now Available

The January issue of Customer Reach is now available and you may access on the Newsletter tab of the TRG homepage. In this issue we take a long look at The first 30 days in your role as a Contact Center Manager, what tasks and activities should you focus on? We also examine the challenges of relying on Research Reports to make technology decisions related to your center. of course we have news and views and in this issue introduce our Classified section with services, offerings and opportunities for the contact center executive.