iTWire – ‘No excuse’ for poor customer service
When it comes to poor customer service, “there’s really no excuse” given today’s technology, according to an executive at a major customer experience…
Source: www.itwire.com
Delivering poor Customer Service is a choice organizations make, by failing to back up their words with the required financial commitment and #custserv leadership and expertise.
This is sad, but sadder still is the fact that poor customer service can cost more than good service. #custserv #cctr #cx #callcenter
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