iTWire – ‘No excuse’ for poor customer service

When it comes to poor customer service, “there’s really no excuse” given today’s technology, according to an executive at a major customer experience…

Source: www.itwire.com

Delivering poor Customer Service is a choice organizations make, by failing to back up their words with the required financial commitment and #custserv leadership and expertise.

This is sad, but sadder still is the fact that poor customer service can cost more than good service. #custserv #cctr #cx #callcenter