iTWire – ‘No excuse’ for poor customer service
When it comes to poor customer service, “there’s really no excuse” given today’s technology, according to an executive at a major customer experience…
Delivering poor Customer Service is a choice organizations make, by failing to back up their words with the required financial commitment and #custserv leadership and expertise.
This is sad, but sadder still is the fact that poor customer service can cost more than good service. #custserv #cctr #cx #callcenter