Is Your Customer service Good or Great?

At first glance, there is very little in common between the most successful consumer-oriented companies of the past century versus the Internet giants of today. Think Nordstrom, Ritz Carlton, and Southwest Airlines versus Amazon, Google, and Facebook. Although born in very different times, they all share one thing in common: A leadership philosophy that mandates Read More →


Do not forget that Good can be the Enemy of Great #custserv #cctr #cem

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