Is Your Contact Center Script Old and Tired? Maybe It’s Time for a Change
While many contact centers have been trying to get away from scripts to ensure that agents sound a little less robotic and a little more interested in what customers have to say, there are many businesses that require at least some scripting to…
Source: www.tmcnet.com
The best script is no script. The biggest problem with scripts is that the Customer don’t know their lines 🙂 #cctr #callcenter #custserv
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