Is Your Contact Center Script Old and Tired? Maybe It’s Time for a Change

While many contact centers have been trying to get away from scripts to ensure that agents sound a little less robotic and a little more interested in what customers have to say, there are many businesses that require at least some scripting to…

Source: www.tmcnet.com

The best script is no script. The biggest problem with scripts is that the Customer don’t know their lines 🙂 #cctr #callcenter #custserv