Is the future of customer service self-service? – WhaTech
ResearcIs the future of customer service self-service? Maybe not exclusively but Premier Technologies’ partner Aspect Software certainly believes it to be growing in importance, and has engaged Forrester Research to confirm this viewpoint.
Research confirms what we knew- Customers want what they want now, and they want it to be easy. Is your #callcenter equipped to do this? #custserv #cx