ICMI and LiveOps Research Shows Most Organizations Are Preventing Front Line from Delivering the Best Customer Experience Possible

COLORADO SPRINGS, Colo. and REDWOOD CITY, Calif., March 24, 2015 /PRNewswire/ — The International Customer…


More proof of what I have known for years…in #custserv “I have met the enemy and he are we”. To deliver superior  Customer Experience you must train you agents to own the #cx interaction and trust their ability to do so. #callcenter #custexp 

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