ICMI and LiveOps Research Shows Most Organizations Are Preventing Front Line from Delivering the Best Customer Experience Possible

COLORADO SPRINGS, Colo. and REDWOOD CITY, Calif., March 24, 2015 /PRNewswire/ — The International Customer…

Source: www.prnewswire.com

More proof of what I have known for years…in #custserv “I have met the enemy and he are we”. To deliver superior  Customer Experience you must train you agents to own the #cx interaction and trust their ability to do so. #callcenter #custexp