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Hospitality Net – Customer Experience Strategy for hotels and how it can Generate More Revenues | By Ahmed Mahmoud

Customer experience as a concept is not alien concept to the hotel industry; some might even suggest that hotel industry invented customer experience. With its star-ratings for establishing consistent product features to brand consistency as envisioned by many hotel chains i.e. Marriot, Hilton, Intercontinental, etc. hotel business has always been about creating positive guest experiences, from weddings, birthdays and conferences to prom nights and honey moons, almost every consumer of the world

Source: www.hospitalitynet.org

Customer Experience = More Revenue? #custserv #callcenter #custexp

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