Highest Rated Call Center Newsletter

My day job is Chairman of The Taylor Reach group, Inc. a call center and contact center consultancy with offices in North America and Australia. One of the services we provide to our clients is a free newsletter called Customer Reach®. Customer Reach® is one of the highest ranked call center or contact center newsletters in existence. The newsletter is one of the top scoring newsletters in terms of page rank and more than 53% of readers have implemented change within their call centers.

So I thought that I would share this newsletter with you. Below is a description of the current issue and a link for you to access it. Let me know what you think of the publication. We are always looking for ideas and suggestions to make this even better.

In this issue we examine why Home Based should be considered by everyone, reveal of survey findings on outsourced Workforce Management, look at the dangers of not doing your homework when outsourcing, as well as news, views the Poll of the Month a new career opportunity and a case study. We have attached a pdf copy of this month’s issue to this email or if you prefer you can download your copy by following this link

Each month we send Customer Reach® out to more than 5,000 call center executives around the globe. In addition we see more than 1,000 issues downloaded from our website. In the last month more than 35,000 people visited the TRG website.

Please feel free to pass your issue onto friends or colleagues or suggest they visit our website to subscribe for their own copy at

One thought on “Highest Rated Call Center Newsletter

  1. callcenterguy says:

    nice content you have, would you mind if i ask you for a link exchange?

Leave a Reply

Your email address will not be published.