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Global contractor network enlists Taylor Reach in new telephony acquisition

Taylor Reach helps global contractor network revitalize telephony for contact centers

Taylor Reach helps global contractor network revitalize telephony for contact centers

A global leader in contract resource management has enlisted the aid of The Taylor Reach Group, Inc. (Taylor Reach) in acquiring a new telephony platform for their offices and contact centers around the world.

Headquartered in the USA, the client is a global resource for connecting qualified contractors and suppliers with hiring clients. Working on an international level, they are a hub for professional contractors and suppliers worldwide, representing hundreds of clients and tens of thousands of contractors across 80 countries. As such, they have become the leaders in best practices, international insurance, health and safety, and compliance.

Because of this emphasis on security, compliance, and performance, office and contact center operations around the world rely heavily on effective and reliable telephony. Maintaining top-rated customer service is a priority. For this reason, Taylor Reach has been brought in to research, vet, and lead the project team to acquire a new telephony platform for the entire operation.

“We are honored to have been selected to complete this project and know that our experience in North America and globally will ensure the success of this project. Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions. Our clients rely on our perspective, knowing that being vendor agnostic we will deliver a truly independent recommendation.”

The acquisition and selection process are expected to take about two months, with implementation following soon after.

 

 

About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. Taylor Reach specializes in optimizing centers, of all shapes and sizes, across many verticals, to deliver the desired Customer Experience: SMB’s, Fortune 500 and Global 1000 firms. Offering services such as Contact Center AssessmentsTraining DevelopmentSourcingWorkforce Management and more, Taylor Reach is dedicated to assisting clients to solve customer experience, Contact Center, and customer service challenges – clients have received more than 30 awards for service delivery and operational excellence.

Media Contact: For more information on The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or phone Steve Baric at 1-866-334-3730 ext. 112

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