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Floral distributor executive wins Snapshotz Call Centre Audit Draw

Floral distributor executive wins Snapshotz call centre audit draw

The winner of a draw held in Toronto for free usage of the Snapshotz call centre audit tool is Amas Tenumah, Vice-President, Operations for Teleflora, a floral distribution network. Tenrmah receives a single-user license for Snapshotz that will be applied in the Teleflora Oklahoma City call centre.

Value of the prize is pegged at $4,520. The draw was Held to mark the recent partnership of The Taylor Reach Group, Inc (Taylor Reach), Toronto, and Customer Service Audit (CSA), a New Zealand firm and developer of Snapshotz, described as the only software- as- a- service call centre audit and assessment tool in the world. Taylor Reach is the certified distributor for Snapshotz in North America.

According to Taylor Reach Chairman and CEO Colin Taylor, the draw attracted a large response particularly among airline, bank and not-for-profit centres. Winner Tenumah is a customer experience fanatic and a self-described “contact centre geek” specializing in contact centre operations & customer access strategy. He has spent the last decade managing contact centre operations for companies like Coca-Cola enterprises, and Convergys Corporation. In his current role at Teleflora, he brings a unique perspective to the world of customer experience that he shares regularly. He resides in Oklahoma City.

Teleflora has been connecting customers with florists for longer than 75 years. Headquartered in Los Angeles, CA, Teleflora has more than 18,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America.

As a service organization rather than a florist, Teleflora strives to make it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing top people in the business so orders will be placed easily and filled by a Teleflora florist quickly and professionally.

Teleflora operates four contact centres including the Oklahoma City facility with a total of 450 seats. One centre is located in Canada just north of Toronto.

Originally published in Contact Management magazine.

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