Toronto, ON.

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Alton Harewood has joined the customer experience and contact center consulting firm effective immediately.

The Taylor Reach Group expands to Quebec, Canada with the addition of Mr. Harewood to their team. Alton is a business and contact center consultant with over 25 years of experience in the industry. Alton has a strategic planning focus, with 250 projects under his belt.

“The Taylor Reach Group is excited to have Mr. Harewood join the firm” says Mr. Taylor.  

“His expertise and focus in leveraging technology platforms to enhance call center, customer service and sales operations fits directly into the methodology we employ at Taylor Reach. He will be a great asset in identifying solutions for centers, focusing in on technology acquisition, cloud, and work to further clients’ business developments”

Most recently, Alton has been involved in working with call and contact centers to extend their reach online, focusing in on analytical and social development to assist organizations in moving to the cloud. His previous roles involved assessing strategic management and process planning for centers, verifying the customer experience gaps existing for clients, consulting on migration to cloud solutions and offering proficient and modern solutions.

Alton lives in Montreal, with his family. He is professionally capable in both French and English. Alton is an avid writer and content curator, maintaining multiple social media networks, all with a “millennial” attitude and runs the Canadian Executive Leadership Group on LinkedIn.

In joining The Taylor Reach Group, Alton is “excited to partner on strategic management consulting, work closely with other team members to utilize their specializations and combine previous expertise with new clientele to further grow both his and Taylor Reach’s Network”