Experienced Contact Center Consultant joins Customer Experience Consultancy

Toronto, Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. today announced that Larry Feipel has joined the customer experience and contact center consulting firm effective immediately.

Larry brings over 20 years customer service, contact center experience to the Taylor Reach Group, with the past 12 years spent consulting with companies in United States, Canada, Latin America, and Western Europe. Larry’s vertical experience includes: telecommunications, manufacturing, retail, insurance, credit card, medical precertification, public utilities, e-commerce, and outsourcing.

Prior to embarking on his consulting career, Larry held positions as a Process Control Engineer for the Cadillac Assembly Division of General Motors, Senior Manager of Operations for Walt Disney World Central Reservations Office, and was Senior Vice President of Operations for Ross Roy Communications.

A ‘hands-on’ executive, Larry has deep experience in expertise include Contact Center Optimization, Technical Guidance and Advisory services, Operational Management, Project and Vendor Management, Workforce Management, Customer and Employee Satisfaction, Reporting, Business Process Redesign, Training and Communications.

Larry Fiepel
“We are excited to have Larry as a part of Taylor Reach, his experience and competencies add further depth to the Taylor Reach team and his Orlando location will help us service our clients in the southeast more effectively, said Taylor, “Larry is a leader in the contact center industry with a proven track record for implementing contact center restructuring, relocation and builds, both domestically and off-shore. Larry is a significant, positive addition to the Taylor Reach team”

“I am confident in our team, our methodology and our capabilities. Larry adds more depth and breadth to Taylor Reach”, says Taylor, “Since 2003 we have helped hundreds of clients achieve their customer experience and contact center objectives, Larry will help us keep this growth continuing for years to come.”

“Taylor Reach has recently signed new agreements with clients in the eCommerce, financial services, not-for-profit, utility, and, publishing sectors”, Taylor said.

About The Taylor Reach Group, Inc.

With four offices in North America, Europe, Australia and China, The Taylor Reach Group, Inc. (Taylor Reach) a is leading Call/Contact Center, Customer Experience and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at Taylor Reach each possess more than 20 years of ‘hands-on’ Call/Contact Center, Customer Experience, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach Group, Inc. – Leaders in Call Center and Customer Experience consulting – It’s All We Do

For more information about The Taylor Reach Group, Inc. visit or phone Colin Taylor at 1 877-979-8692 ext 102

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