Do We Really Need to Say That? | The IVR Voice

As a professional voice talent who specializes in voicing all manner of telephone applications — and as someone who’s done it for awhile — I can confess to some of it being quite formulaic. Basically, what everyone wants is a warm greeting for their callers, simple instructions as to which department people should shuffle their calls, and perhaps a …


Is your IVR solving problems that don’t exist anymore? #ivr #cctr #custserv

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