Dimension Data: Organistations warned to invest in Digital Engagement or die – Contact-Centres.com

Dimension Data: Organisations that don’t embrace digital customer engagement channels in their contact centre engagement strategies are likely to see customers jump ship.

Source: contact-centres.com

Digital Engagement or Death- Nice to know we have a choice.

Dimension Data research predicts significant changes to the #contactcenter landscape – 87% increase in non-voice traffic and 42% decline in voice traffic in #callcenters in just 2 years.

How will this shift impact your centers and your Customer Experience?

#cctr #callcentre #custserv #cx