Dimension Data: Organistations warned to invest in Digital Engagement or die – Contact-Centres.com
Dimension Data: Organisations that don’t embrace digital customer engagement channels in their contact centre engagement strategies are likely to see customers jump ship.
Source: contact-centres.com
Digital Engagement or Death- Nice to know we have a choice.
Dimension Data research predicts significant changes to the #contactcenter landscape – 87% increase in non-voice traffic and 42% decline in voice traffic in #callcenters in just 2 years.
How will this shift impact your centers and your Customer Experience?
#cctr #callcentre #custserv #cx
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