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Dan Murphy’s CDO reveals why the spotlight is on the customer journey

During her time as Dan Murphy’s CDO, Faye Ilhan has helped drive a number of innovations, including being the first retailer to launch click-and-collect across all outlets, and introducing Dan Murphy’s ShipSmart, which enables customers to receive unlimited deliveries.

Source: www.cmo.com.au

Technology is an enabler of a better #customerExperience – Custserv #cctr 

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