CX Starts with the C-Suite: The Economist Finds 3 Ways for Execs to Engage – Business 2 Community
There is little question that customer experience is now recognized as an important business investment. But who is truly in charge of CX? Which channels are the most critical? And how is the impact…
Source: www.business2community.com
Senior leadership must embrace and drive Customer Experience for it to be truly successful #custserv #Cx #cctr
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