Customer Service May Rule, But Rules In Customer Service Don’t

Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite phrases: I�…


Rules are created too often to protect the company from its customers. This is at odds with the purpose of Customer Service, which is to support and assist customers. #custserv #callcenter #custexp

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