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Customer Service Issues … Here’s Three of Them!

Every business or organization will have issues with customer service from time to time. As always the question is, how and what should you say during the interaction?In my Customer Service Course, I offer numerous suggestions as to how to manage specific situations. In this issue of The Training Shelf, we will discuss three of these issues and some suggested responses, although you should develop your unique custom responses: Customer Refuses to Listen to Reason, Customer Insists on Being Right

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