The Taylor Reach Group Inc.

Customer Service and Customer Experience Digest Aug 15 – The Taylor Reach Group

Customer Service

From
business-reporter.co.uk
– August 14, 3:57 PM

	Colin Taylor TRG‘s insight:
	Can a poor #customerexperience impact a company’s revenues and profit? You bet – #custserv #CEM #cctr

From
www.zdnet.com
– August 13, 7:51 AM

	Colin Taylor TRG‘s insight:
	Technology investment enables #CustomerExperience – #custserv #callcenter

From
www.techweekeurope.co.uk
– August 13, 7:39 AM

	Colin Taylor TRG‘s insight:
	Consumers now elevated to a position where they are empowered to either evangelize or antagonize a brand via the proliferation of Social Media avenues #cem #custserv #cctr

From
www.forbes.com
– August 14, 3:25 PM

	Colin Taylor TRG‘s insight:
	#customerexperience done right-The right people doing the right things to create the right results – #custserv #cem #cctr

From
www.business2community.com
– August 13, 7:47 AM

	Colin Taylor TRG‘s insight:
	Do you know where your customers are at on their #CustomerJourney ? #custserv #cem #callcenter

From
loyalty360.org
– August 12, 11:55 AM

	Colin Taylor TRG‘s insight:
	Delivering the right products and #custexp for your customers can lead to growth- #custserv #callcenter

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