Customer Reach November 2009
In the November 2009 issue:
- Beware my Son the Consultant– Is everyone a Consultant? – By Colin Taylor
- Tribal Engagement: Redefining Customer Engagement – By Joe Tawfik
- Inside TRG – TRG adds ContactCenterWorld.com news feed to website
- Case Study – In this regular column we review the successes that TRG is part of – Assisted a Major bank to review its’ Customer Interaction processes and identified more than $5 million dollars of operational efficiencies
- Classifieds – Services, Offerings and Opportunities for Contact Center and Call Center professionals.
Read our Customer Reach Newsletter – November 2009 (pdf-1.2mb)
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