Customer Reach Newsletter September 2011

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CUSTOMER REACH® VOLUME 8, ISSUE 7 SEPTEMBER 2011 ISSN 1718-8938
Inside this Issue

• What Call Center Metrics mean to Customers
• Customer Experience & the Call Center
• Self Service Trivia
• Barbados as a call center location
• 5 Good Call Center Ideas – #FiveIdeas
• Using “The Power of Small Wins” to Reduce New Hire Employee Turnover
• Inside TRG
• Case Study
• Testimonials

Read our Customer Reach Newsletter – September 2011 (pdf-1.1MB)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.

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