Customer Reach Newsletter September 2011
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CUSTOMER REACH® VOLUME 8, ISSUE 7 SEPTEMBER 2011 ISSN 1718-8938
Inside this Issue
- What Call Center Metrics mean to Customers
- Customer Experience & the Call Center
- Self Service Trivia
- Barbados as a call center location
- 5 Good Call Center Ideas – #FiveIdeas
- Using “The Power of Small Wins” to Reduce New Hire Employee Turnover
- Inside TRG
- Case Study
Read our Customer Reach Newsletter – September 2011 (pdf-1.1MB)
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