Customer Reach Newsletter September 2010
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CUSTOMER REACH® VOLUME 7, ISSUE 7 SEPT 2010 ISSN 1718-8938
Inside this Issue
- Operational Indicators – Call Volumes/Abandoned Rate / Blockage
- What is Poor Service Costing your Call Center?
- Calculating the Cost of FCR
- Inside Taylor Reach
- 6th Annual Call Center Conference and Expo – Istanbul
- Should you Outsource your QA Monitoring?
- Case Study
Read our Customer Reach Newsletter – Sept 2010 (pdf-1.1mb)
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