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Customer Reach Newsletter September 2010

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CUSTOMER REACH® VOLUME 7, ISSUE 7 SEPT 2010 ISSN 1718-8938
Inside this Issue

  • Operational Indicators – Call Volumes/Abandoned Rate / Blockage
  • What is Poor Service Costing your Call Center?
  • Calculating the Cost of FCR
  • Inside Taylor Reach
  • 6th Annual Call Center Conference and Expo – Istanbul
  • Should you Outsource your QA Monitoring?
  • Case Study
  • Testimonials

Read our Customer Reach Newsletter – Sept 2010 (pdf-1.1mb)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.

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