Customer Reach Newsletter October 2010

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CUSTOMER REACH® VOLUME 7, ISSUE 8 OCTOBER 2010 ISSN 1718-8938
Inside this Issue

• Operational Indicators – Financial Metrics
• The Customer Experience and the Call Center
• Inside the Taylor Reach Group
• Should you Outsource your QA Monitoring?
• Case Study
• Testimonials

Read our Customer Reach Newsletter – October 2010 (pdf-1.3mb)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: [email protected] or [email protected], we would love to hear from you.

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