Customer Reach Newsletter October 2009

In this issue:

• A Thousand Points of Light – Knowledgebase, a path for salvation? – By Colin Taylor
• Inside the Mind of the Outsource Agency – By Colin Taylor, Founder & CEO
• Newsworthy
• Inside TRG – TRG adds ContactCenterWorld.com news feed to website
• Case Study – In this regular column we review the successes that TRG is part of – TRG assists Health & Fitness Technology Company manage surging call volumes
• Classifieds – Services, Offerings and Opportunities for Contact Center and Call Center professionals.
• Testimonials

Customer Reach – October 2009
Customer Reach – Newsletter Archive