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Customer Reach Newsletter May 2010

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CUSTOMER REACH® VOLUME 7, ISSUE 5 MAY 2010 ISSN 1718-8938
Inside this Issue

  • Staff Retention Part 3 – Improving Retention Today- Actionable ideas that you can implement immediately including:
    • Rewards & Recognition,
    • Tactic versus Strategic Programs,
    • Leveraging the Career Path,
    • Integrating Peer Feedback,
  • Operational Indicators – Average Handle Time (AHT)
  • Inside the Taylor Reach Group (TRG)
  • Case Study
  • Testimonials

Read our Customer Reach Newsletter – May 2010 (pdf-1.1mb)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.

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