Customer Reach Newsletter March 2011
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CUSTOMER REACH® VOLUME 8, ISSUE 3 MARCH 2011 ISSN 1718-8938
Inside this Issue
- Effectiveness Indicators – Customer Satisfaction
- Call Center Wishes Can Come True…No Genie Required
- Inside Taylor Reach
- Case Study
Read our Customer Reach Newsletter – March 2011 (pdf-517kb)
Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.
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