Customer Reach Newsletter June 2011

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CUSTOMER REACH® VOLUME 8, ISSUE 6 JUNE 2011 ISSN 1718-8938
Inside this Issue

• Workforce Management Demystified
• Floral distributor executive wins Snapshotz call centre audit draw
• What Call Center Metrics mean to Customers
• Upcoming Events
• Why does ‘Tunnel Vision exist among clever Contact Center people?
• Case Study
• Testimonials

Read our Customer Reach Newsletter – June 2011 (pdf-1.1MB)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.