Customer Reach Newsletter June 2011
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CUSTOMER REACH® VOLUME 8, ISSUE 6 JUNE 2011 ISSN 1718-8938
Inside this Issue
- Workforce Management Demystified
- Floral distributor executive wins Snapshotz call centre audit draw
- What Call Center Metrics mean to Customers
- Upcoming Events
- Why does ‘Tunnel Vision exist among clever Contact Center people?
- Case Study
Read our Customer Reach Newsletter – June 2011 (pdf-1.1MB)
Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.