Customer Reach Newsletter June 2011
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CUSTOMER REACH® VOLUME 8, ISSUE 6 JUNE 2011 ISSN 1718-8938
Inside this Issue
- Workforce Management Demystified
- Floral distributor executive wins Snapshotz call centre audit draw
- What Call Center Metrics mean to Customers
- Upcoming Events
- Why does ‘Tunnel Vision exist among clever Contact Center people?
- Case Study
Read our Customer Reach Newsletter – June 2011 (pdf-1.1MB)
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