Customer Reach Newsletter January 2011
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CUSTOMER REACH® VOLUME 8, ISSUE 1 JANUARY 2011 ISSN 1718-8938
Inside this Issue
- Effectiveness Indicators – Revenue/Call, Sales/Call
- Toyota Just Doesn’t Get It- Poor Design = Poor Experience
- Most Challenging Callers
- Inside TRG
- Interim Management Services available from Taylor Reach
- Case Study
Read our Customer Reach Newsletter – January 2011 (pdf-1mb)
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