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Customer Reach Newsletter January 2011

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CUSTOMER REACH® VOLUME 8, ISSUE 1 JANUARY 2011 ISSN 1718-8938
Inside this Issue

  • Effectiveness Indicators – Revenue/Call, Sales/Call
  • Toyota Just Doesn’t Get It- Poor Design = Poor Experience
  • Most Challenging Callers
  • Inside TRG
  • Interim Management Services available from Taylor Reach
  • Case Study
  • Testimonials

Read our Customer Reach Newsletter – January 2011 (pdf-1mb)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.

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