Customer Reach Newsletter January 2010

In the January 2010 issue:

  • EQ drives Agent-level Performance
  • Is Social Media A Fundamental Shift for Customer Service?
  • IQPC Call Center Summit- Review
  • Inside TRG
  • Case Study
  • Classifieds
  • Testimonials

Read our Customer Reach Newsletter – January 2010 (pdf-1.2mb)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

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