Customer Reach Newsletter February 2012
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CUSTOMER REACH® VOLUME 9, ISSUE 2 February 2012 ISSN 1718-8938
Inside this Issue
- 14 Questions You Need to ask When Considering Call Center Consolidation
- Alignment, Engagement & Supporting the Brand- Snapshotz Research
- The Fastest and Most Effective Way to Improve your Call Center Operation
- Inside TRG
- Case Study
Read our Customer Reach Newsletter – February 2012 (pdf-1.4MB)
Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.
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