Customer Reach Newsletter February 2012

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CUSTOMER REACH® VOLUME 9, ISSUE 2 February 2012 ISSN 1718-8938
Inside this Issue

• 14 Questions You Need to ask When Considering Call Center Consolidation
• Alignment, Engagement & Supporting the Brand- Snapshotz Research
• The Fastest and Most Effective Way to Improve your Call Center Operation
• Inside TRG
• Case Study
• Testimonials

Read our Customer Reach Newsletter – February 2012 (pdf-1.4MB)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.

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