Customer Reach Newsletter December 2010
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CUSTOMER REACH® VOLUME 7, ISSUE 10 DECEMBER 2010 ISSN 1718-8938
Inside this Issue
- Effectiveness Indicators – Quality
- 10 Relatively Serious Predictions for 2011
- Inside the Taylor Reach Group
- Interim Management Services available from Taylor Reach
- Case Study
Read our Customer Reach Newsletter – December 2010 (pdf-1mb)
Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.
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