Customer Reach Newsletter April 2011

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CUSTOMER REACH® VOLUME 8, ISSUE 4 APRIL 2011 ISSN 1718-8938
Inside this Issue

• At Your Service, Servant Leadership and the Call Center
• Outbound Calling, the ugly duckling of call centers or the key to goose your center revenues?
• Telephone Consumer Protection Act
• Inside Taylor Reach
• Engagement Expert Joins Call Center Consulting firm
• Case Study
• Testimonials

Read our Customer Reach Newsletter – April 2011 (pdf-1.1MB)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.

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