Customer Reach Newsletter April 2011
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CUSTOMER REACH® VOLUME 8, ISSUE 4 APRIL 2011 ISSN 1718-8938
Inside this Issue
- At Your Service, Servant Leadership and the Call Center
- Outbound Calling, the ugly duckling of call centers or the key to goose your center revenues?
- Telephone Consumer Protection Act
- Inside Taylor Reach
- Engagement Expert Joins Call Center Consulting firm
- Case Study
Read our Customer Reach Newsletter – April 2011 (pdf-1.1MB)
Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.
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