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Customer Reach Newsletter April 2010

CUSTOMER REACH® VOLUME 7, ISSUE 4 APRIL 2010 ISSN 1718-8938
Inside this Issue

  • Staff Retention
  • Management Demands Meets Demand Management
  • Inside TRG
  • Case Study
  • Testimonials

Read our Customer Reach Newsletter – April 2010 (pdf-1mb)

Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself around the globe.

Please feel free to forward this newsletter to any colleagues you feel would appreciate it.

Let us know what you think of this issue and your thoughts and suggestions on how we can improve.
You can reach us by email:
ctaylor@thetaylorreachgroup.com
or
jcockerill@thetaylorreachgroup.com, we would love to hear from you.

Thank you for your patronage!

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