Customer Reach – May Newsletter
"Marketers Ruin Everything" - Really? - Who is Leading Your CX Strategies
Customer Success Defined 6 Areas of Customer Success Planning
Accelerated Customer Value - Confusion in the pre-post sales services world. A new label appeared a couple years back and a host of pointy haired managers have flocked to the new, improved, model. I am referring to Customer Success.
11 Ways to Secure More Budget in Your Contact Centre
So, we asked our panel of experts to suggest ways to secure more money for the contact centre.
Contact Center Service Consultancy Expands to India
Get Ready For Big Data and AI in the Call Center
Bank Deploys Video in the Contact/Call Center An Interview With Eddie Woodruff
I recently sat down with Eddie, Chief Marketing & Communications Officer at Forcht Group, of Kentucky Forcht Bank,in Lexington Kentucky. For the past six years, Eddie has been overseeing the development and direction of the bank’s Contact Center. Here is a transcript of that interview, with great insights regarding video in the Call Center.
Three Ways Contact Centers Can Shape Customer Experience
Leading Contact Center Consulting Firm, Expands Customer Experience Services
The Taylor Reach Group, Inc., allows brands to see behind the customer experience curtain – announcing 3 services, each with a different focus for optimizing CX delivered in the contact/call center.
Customer Service Reps Work Best When They Work Together But Only 12% of Companies Let Them
Walk into any customer-service department and you’re likely to encounter a scene that looks more like a factory floor than a knowledge-worker environment...
Running a Call Center With the Customer in Mind
Walk into any customer-service department and you’re likely to encounter a scene that looks more like a factory floor than a knowledge-worker environment...
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