Customer Reach December 2009
In the December 2009 issue:
- Beware my Son, the Consultant–Part 2-Why would you hire a Consultant? – By Colin Taylor
- Workforce Management Manifesto: Using WFM to deliver on Three Customer Expectations- By George Xourafas
- Inside TRG – Free Research Offer Extended
- Case Study – In this regular column we review the successes that TRG is part of – Improved Service Quality, Reduced Cost and created a Profit center at Speciality Retailer
- Classifieds – Services, Offerings and Opportunities for Contact Center and Call Center professionals.
Read our Customer Reach Newsletter – December 2009 (pdf-1.2mb)
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We wish all of you and your families a happy, healthy and productive 2010.
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