Customer Experience Requires Cultural Changes For Businesses
In a previous post, we discussed customer experience (CX), but this topic is so important we felt it deserved additional attention. While not a new concept, CX is gaining attention as an area for dif…
Source: www.business2community.com
Culture must be aligned to the desired Customer Experience or you will fail to deliver the #cx…culture will overcome the best laid plans of mice, men and #custserv organizations. #custexp #callcenter #cctr
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