Customer Experience Requires Cultural Changes For Businesses

In a previous post, we discussed customer experience (CX), but this topic is so important we felt it deserved additional attention. While not a new concept, CX is gaining attention as an area for dif…

Source: www.business2community.com

Culture must be aligned to the desired Customer Experience or you will fail to deliver the #cx…culture will overcome the best laid plans of mice, men and #custserv organizations. #custexp #callcenter #cctr