The Taylor Reach Group Inc.
This is a video of a presentation Colin Taylor completed at a BT event in Dublin Ireland in November 2014. In this video Colin takes a contrarian Point of View on the topic of the Customer Experience
Your email address will not be published. Required fields are marked *
Notify me of follow-up comments by email.
Notify me of new posts by email.
Winner Top 50 Customer Service Blogs!
What Call Center Metrics mean to Customers
Operational Indicators – Average Handle Time (AHT)
Operational Indicators – Service Levels, ASA & Occupancy Rate
Bank Deploys Video in the Contact/Call Center
Leading Contact Center Consulting Firm, Expands Customer Experience Services
Great Call Center OR Great Call?
The Taylor Reach Group, Inc. Launches Partner Referral Program
Please Stop Using Voice Mail In Your Contact Center
Taylor Reach NPS Score +100
UK Launch – Taylor Reach
Copyright The Taylor Reach Group, Inc. – Call Center Consultants
All Rights Reserved
Webmaster: Empower You Web Solutions Inc.
168 Center Street South,
Oshawa, ON, L1H 4A6