Customer Experience Consultancy Expands West With Newest Hire

Taylor Reach Group Adds Calgary to Markets With a Local Presence

Colin Lavery

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Colin Lavery has joined the customer experience and contact center consulting firm effective immediately.

Colin has over 20 years of solid customer service experience, and brings to the Taylor Reach Group, his management experience, and in depth of experience in emergency and crisis management, business continuity, disaster recovery, training, quality assurance. Colin has deep experience in process, policies & procedures, restructured departments, improved workflow and delivering extraordinary cost savings throughout the organization.

“Colin provides a presence for us in western Canada, we are excited to have Colin on board. His experience and competencies add further depth to the Taylor Reach team, said Taylor, “Colin has demonstrated leadership in the contact center industry and is a positive addition to the Taylor Reach team”

Colin attended the University of Calgary and is based in Calgary Alberta. Colin will service and support, both existing and new Taylor Reach clients in western Canada.

“I am confident in our team, our methodology and our capabilities that know that Colin adds more depth and breadth to Taylor Reach”, says Taylor, “Since 2003 we have helped hundreds of clients achieve their customer experience and contact center objectives, Colin will help us keep this growth continuing for years to come.”

“Taylor Reach has recently signed new agreements with clients in the eCommerce, publishing, education, not-for-profit, utility sectors”, Taylor said.

About The Taylor Reach Group, Inc.
With three offices in North America, Australia, Europe and China, The Taylor Reach Group, Inc. (Taylor Reach) a is leading Call/Contact Center Consulting Customer Experience and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at Taylor Reach each possess more than 20 years of ‘hands-on’ Call/Contact Center, Customer Experience, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach Group, Inc. – Leaders in Call, Contact Center and Customer Service consulting – All We Do is Call Center Consulting

For more information about The Taylor Reach Group, Inc. visit or phone Colin Taylor at 1 866-334-3730

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