CUSTOMER EXPERIENCE ACTION PLAN
Comcast cable division president Neil Smit emailed to thousands of employees his 10-point plan.
Never Being Satisfied With Good Enough: Comcast has “to look at everything through a customer lens and make changes both big and small.”
Comcast has a 10 step action plan to improve Customer Experience. The plan looks good, but the devil is in the details and execution will be key – #custserv #CEM #callcenter