Contact Center, Call Center and Customer Experience Events – September 2017

By: Sarah Hill – Stapley

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in September, 2017 (in chronological order) with direct links to each event:

• Contact Center for Utilities Operational Excellence Conference – 5th annual – September 12 -14
  • Enriching CX through continuous Improvement and Engaging Technology
• Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13
  • Preparing Tomorrow’s Contact Center TODAY
  • Technology, Tools & Strategies to Propel Success
• Drive Marketing Returns in 2018 with Customer Insights – September 14
  • A Brand and Demand Solutions eBroadcast
• PACE Washington Summit – 2017 – September 17-19
  • Customer Engagement Compliance Professional (CECP) 2-day Live Training
• Call Centre and Customer Services Summit – September 18 – 19
  • Highly focused event that brings together buyers and suppliers, the summit consists of one-to-one business meetings, interactive seminars and valuable networking opportunities
• NECCF – Fall Forum – September 19
  • Adapt and pool your peers for an interactive day focused on effectively managing your call center
• Digital Customer Experience Strategy Summit – September 19 -20
  • Join key players in the digital CX and discuss the latest developments. Through thought-provoking presentations, interactive sessions and Q&A periods, take away strategies to: personalized services, journey mapping, mobile, automation and AI and actionable data
• Customer Response Summit (CRS) – Chicago – Execs in the Know – September 19-21
  • Committed to advancing the conversation on CX. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies supporting a new connected consumer with new expectations. The Summit is built to help service leaders navigate these waters
• QACT Annual Conference – 2017 – September 19 – 21
  • Quality Assurance and Training Connection
• ICMI Contact Center – Demo and Conference – September 25 – 27
  • Your Future Contact Center is Here
• Engage 360 – 2017 – September 25-28
  • Employee Engagement + Customer Engagement = Next Generation Loyalty
• Operational CEM Accelerator Workshop – Chicago – September 26th
  • Deepen your knowledge of practices that will help you unlock resistance, measure impact and guide strategic change
• Customer Contact Expo – 2017 – September 27-28
  • Shaping the future of ecommerce landscape through actionable, measurable insight

If you’re looking to optimize the Contact Center or Customer Experience delivered by your organization, or are simply looking to inform yourself more on the industry, we strongly suggest checking out some of these events.

Taylor Reach Group tracks detailed information on hundreds of Contact Center, Call Center and Customer Experience events, so you don’t have to. If you’re interested in learning more about these conferences, expos and summits including what exact data-points Taylor Reach collects, additional information and the Industry Events List is available for purchase here:

Industry Events for Call Center, Contact Center or CX

If you have any additional questions, please feel free to reach out to our Marketing Coordinator, Sarah Hill- Stapley