Contact Center and CX Expos Conferences and Summits – June 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in June 2018 (in chronological order) with direct links to each event:

The 2018 Canadian Telecom Summit: June 4-6, Toronto, ON

The Canadian Telecom Summit delivers thought provoking presentations from the prime movers of the industry. The Canadian Telecom Summit gives you the chance to hear from and talk with them in both a structured atmosphere of frank discussion and high octane idea exchange and schmooze in a more relaxed social setting of genial conversation.


2018 SWPP Annual Conference: June 4-6, Nashville, TN

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! Learn from industry experts and your peers in almost 80 different sessions during this exciting event. Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. As an attendee at the SWPP Annual Conference, you will; Learn about industry trends and hot topics from the experts; Improve your workforce management skills; Make important contacts and network with your peers; See the latest technology available to you; Have a great time!


Loyalty Summit: June 5-7, Barcelona

Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. How to make the most of the digital advantage? Leverage the digital technology and improve retention and loyalty of your customers. What are the most important objectives in loyalty programs that made you succeed? What do you have to stress when it comes to the distinguishing between the loyalty and the reward programs? Is it possible to achieve churn reduction? How? Proving everything can happen


Big Data & Analytics for Retail Summit: June 6-7, Chicago, IL

Learn from Fortune 500 companies and innovative to create a business strategy that will ensure growth for your business. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018.


Customer Contact – Europe: June 11-13, Dublin, Ireland

This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing and accelerating digital transformation.


SOCAP 2018 Data Reporting Workshop: June 12-13, Chicago, IL

SOCAP's Data Reporting Workshop is the annual must-attend event for any customer care professional responsible for collecting, analyzing or reporting data to improve business operations.This two-day workshop will examine reporting issues through the lens of social media and digital. Learn effective practices on reporting in the social space and how different companies leverage data and insights to tell the right story to senior management and other audiences.


SOCAP Minnesota Chapter – Agent Hiring & Training: June 13, Bloomington, MN

Talent Acquisition – All the hats that a contact center agent must wear can make it difficult to find the right person for your company. This session will cover defining the job description, tools to assist with hiring, interview assessment and the cultural differences by location/generation. Training - We will discuss training methods for in-house and remote agent for phone, chat, etc. Bring your training plan to share at round table discussions. Speaker Matt Rudi from The Toro Company will be sharing insights on their hiring and training practices.


SOCAP 2018 Quality Monitoring Workshop: June 13-14, Chicago, IL

SOCAP’s 2018 Quality Monitoring Workshop is focused on common internal quality functions and issues within the contact center. This interactive workshop will; Cover the fundamentals of quality monitoring and how essential it is to contact center management and operations; Explore various monitoring issues including performance improvement and metrics; Provide actionable insights to help you better understand the ‘What? So What? and Now What?’ of quality monitoring


Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA

The healthcare call center world is rapidly transitioning to a more expansive role within our health delivery system. Pittsburgh is known as the city of bridges, with hundreds of bridges spanning communities in the greater Pittsburgh region. Bridging from yesterday to tomorrow is perhaps the principal strategic challenge facing healthcare call centers today. That is why the theme for this year’s conference is: “Your Bridge to Tomorrow’s Healthcare Call Center.”


Customer Contact Week: June 18-22, Las Vegas, NV

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.


CX NYC 2018: June 19-20, New York, NY

Forrester’s 2018 CXNYC Forum will leverage our most recent research to help CX pros expand their existing CX strategy — from the delivery of exceptional customer experiences towards the new opportunities that CX leadership can deliver.


Next Generation Contact Center & Customer Engagement Best Practices: June 19-22, Orlando, FL

An event that brings the best from all over the World together to share best practices today and plan for new challenges and opportunities tomorrow. We invite you and your team to get involved and to network and engage with the industry’s brightest and best ‘top-performers’ to help you learn, benchmark, share and improve to get ahead of the competition.


ICMI Contact Center Symposium: June 25-28, Philadelphia, PA

With an environment that’s more intimate than a large-scale conference, you get an immersive educational experience and unprecedented access to network with peers, ICMI experts, and influential instructors—those who’ve been there, done that, and have proven solutions to the challenges you’re facing. This unique training opportunity has everything you need to solidify your career, improve your skills, and drive your contact center performance to new heights!


Customer Success Summit Canada: June 26-27, Toronto, ON

Businesses recognize the value of customer success and build strategies to prioritize current customers. Stay ahead of your competitors by building stronger relationships with your customers to increase their overall lifetime value. Gain insights to; Achieve executive buy-in for your CS programs; Determine account segmentation to maximize resources; Manage risk to spend less time firefighting; Leverage technology to drive your CS capabilities; Foster a customer-centric culture within your company; Amplify customer retention and expansion; Build an effective Customer Success team; Discover the future of AI in Customer Success; Transform your customers into product advocates; Establish your customer health scores


Digital Publishing Innovation Summit: June 26-27, London, UK

25+ Industry Speakers & 100+ delegates, the Digital Publishing Innovation Summit is the most exclusive gathering of leaders in digital publishing. Key themes being discussed; maximizing distribution via third-party publishing and social media; improving audience measurement and analytics; using data to better engage your audience; content marketing, advertorials and programmatic advertising; creating content for a multiplatform world; establishing effective multimedia content and harnessing new technology, verifying content in the era of ‘fake news’.



If you’re looking to optimize the Contact Center or Customer Experience delivered by your organization or are simply looking to inform yourself more on the industry, we strongly suggest checking out some of these events.

The Taylor Reach Group tracks detailed information on hundreds of Contact Center, Call Center and Customer Experience events, so you don’t have to. If you’re interested in learning more about these conferences, expos and summits including what exact data-points Taylor Reach collects, additional information and the Industry Events List is available for purchase here.

If you have any additional questions, please feel free to reach out to our Marketing Coordinator, Sarah Hill- Stapley

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