Consulting firm launches B2B Tele-Sales Contact Center service provider

Ajax, Canada. February 27, 2007- The Taylor Reach Group, Inc. (TRG) announced today that it has launched “Teleffective Inc.” a call and contact center service provider. Colin Taylor the CEO of TRG said, “Many of our clients asked us to assist them in sourcing a high quality service provider. After some mixed experiences we concluded that we should create our own. Then we ensure the highest level of quality to our clients by proper control of the process.

No stranger to the world of outsourced call center operation Taylor spent 18 years with Watts Communications Inc. (now part of Resolve). During his tenure as CEO at Watts Colin grew the business more than 700%. He personally generated a third of a billion dollars in call and contact center sales. In addition Taylor is recognized for excellence in contact center operations through the receipt of more than 27 awards on two continents.

“To be successful in any business”, said Taylor “you must add value. We have done that at TRG and we will do that at Teleffective. At the end of the day our success will be a result of the value and benefits that accrue to our clients. We can only succeed when they do”.

“Teleffective will focus on assisting clients in: Business to Business Sales lead generation; account management, direct sales and interim inside sales/telesales programs. Teleffective will succeed through effectively developing, implementing and operating programs using best practice methods for all programs. These sales functions are grossly under serviced in both Canada and the US today and there is great opportunity to redefine the value proposition.”

Teleffective opens its doors with a stable of clients including a major technology company and large financial service organization and two business services companies.

About The Taylor Reach Group, Inc. – With offices in North America and Australia, The Taylor Reach Group, Inc. (TRG) is one of the leading Call/Contact Center and Customer Service consultancies. This award winning company founded in 2001 by Colin Taylor today boasts a stable of Fortune 1000 companies. The staff at TRG possess more than 100 years of Call Center, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.
The Taylor Reach Group, Inc. may be reached at 905-426-5055 or on the web at

About Teleffective – With offices in downtown Toronto and Ajax , Ontario Teleffective provides: Business to Business sales support in lead generation, account management, interim Inside sales/telesales and direct sales.

For more information on Teleffective visit our website at .
Teleffective can be reached at 1-888-732-5470 or 905-426-2305 or by email at

2 thoughts on “Consulting firm launches B2B Tele-Sales Contact Center service provider

  1. Colin Taylor says:

    I agree that there are lots of people doing this onshore and off. But regardless of the location very, very few do this well. If there were lots of high quality providers then I agree there wouldn’t be a need for the new service.

  2. Dimension India says:

    Hi as per my concerned there is no need for a consulting firm to launch b2b telesales and contact center because there are lot of companies they are offshore working in these services you just hire them and concentrate on your own business

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