Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

2 thoughts on “Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3”

1. Fredrick George says:

   June 30, 2017 at 6:45 am

   Chat definitely gives us a quicker resolution. But is it possible to extract chat history rather than to take a screenshot?

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   • Sarah Hill-Stapley says:

     June 30, 2017 at 8:20 am

     Hi Fredrick, thanks for commenting. To answer your questions, capturing chat content is possible through a number of approaches and varies based upon the technology and systems employed. First, you can copy and paste the chat conversation into your CRM, second, many CRM solutions allow you to attach a chat with a customer record.

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