Snapshotz

Posted on September 18, 2017 in Call Center Audit • Call Center Performance • Call Center Tools • Call centre consulting • Snapshotz

    We recently had the opportunity to host the founder of Customer Services Audit  and creator of Snapshotz™ Online, Deepak Selvaratnam, at Taylor Reach Group’s Headquarters, for a cheese and wine reception. Deepak met with a number of consultants and potential clients while on his Canadian tour from Vancouver to Toronto and this week […]

Posted on March 16, 2017 in Blog • Call Center Assessment • Call Center Audit • Call Center Consulting • Call centre consulting • Contact Center • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Metrics • Customer Satisfaction • News • Snapshotz • TRG

Tags: #callcenter• Call Center Assessment• Call Center Consulting• Contact Center Consulting• Contact Center Management• Customer Experience• Customer Service Consulting• Snapshotz• Taylor Reach Group

The Taylor Reach Group, Inc., allows brands to see behind the customer experience curtain – announcing 3 services, each with a different focus for optimizing CX delivered in the contact/call center. Toronto-ON- Colin Taylor, the CEO and Chief Chaos Officer of Taylor Reach Group, Inc., announced today that the company has expanded their customer experience consulting […]

Posted on October 08, 2012 in Call Center Audit • Call Center Consulting • Call Center Management • Call centre consulting • Contact center consulting • Customer Satisfaction • Snapshotz

Tags: #callcenter• #cctr• #custserv• Call Center Assessment• Call Center Audit• Snapshotz

The Snapshotz Online Download September 2012 What’s in the September issue of ‘Download’ At a forum we attended recently, A question was asked as to how we stay so connected and networked in our industry across the world even though we are a small organisation? Our response is simple. If you have interest, conviction and […]