Purchasing

Site Selection for Your Contact Center

Posted on May 10, 2018 in Call Center Consulting • Planning • Purchasing • Purchasing Decisions • Site Selection

By: Colin Taylor, CEO & Chief Chaos Officer Finding the near perfect place to put your new Call Center or Contact Center can be a daunting task. It becomes far less onerous with a well thought out plan that embraces all the factors affecting your decision. In this post, I am going to explain what […]

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Taylor Reach Group Working with Fortune 500 Retailer to Support Vendor Selection

Posted on December 28, 2017 in Call Center Consulting • Call Center Technology • Call Center Tools • Call centre consulting • Contact center consulting • Contact Center Technology • Outsourcing • Press Release • Purchasing • Purchasing Decisions • Sourcing • Vendor Selection

Fortune 500 e-commerce retailer appoints CX and Contact Center consulting firm to support Outsource Vendor Selection.  TORONTO (PRWEB) December 28, 2017 Taylor Reach Group, Inc., (TRG) an internationally acknowledged and leading CX and Contact Center consulting firm, announced today, that they have secured an agreement with one of North America’s largest e-commerce Retailers. Taylor Reach […]

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The Challenges in Employing Research Reports to Make Purchase Decisions

Posted on January 01, 2009 in Purchasing • Research

Tags: Add new tag• test

The following is a discussion paper published by TRG December 18, 2007 There are a number of sources where call and contact center operators can gain insight into the offerings of contact center telephony vendors. The majority of these are provided or sponsored by the vendors and as such are suspect to greater or lesser […]

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