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Newsletters

  • Customer Reach – July Newsletter

    Posted on June 26, 2017 in NewsNewsletters

    Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? Apple Business Chat – A Contact Center Perspective  4 Top Trends for Contact Centers  Technology Contact Centers Must Have for 2018  The Secret Weapon of Call Centers  […]

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  • Customer Reach – May Newsletter

    Posted on April 27, 2017 in Agent ExperienceBlogCall centre consultingContact CenterCustomer ExperienceCustomer ReachNewsNewsletters

    Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Marketers Ruin Everything – Who is Leading Your CX Strategies 6 Areas of Customer Success Planning 11 Ways to Secure More Budget in Your Contact Centre Contact Center Service Consultancy Expands to India Get Ready For Big Data and […]

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  • Customer Service and Customer Experience Digest Aug 15 – The Taylor Reach Group

    Posted on August 15, 2015 in Call Center ManagementContact Centre OpsCustomer ExperienceCustomer ExperienceCustomer Experience ManagementCustomer SatisfactionNewsNewsletters

    Tags:

    Customer Service Npower’s customer experience problems impact business From business-reporter.co.uk – August 14, 3:57 PM Energy firm Npower’s billing difficulties have led to a decline in profits, with the financial impact set to last until the end of 2016. The firm reported its half-year profits had fallen Colin Taylor TRG‘s insight: Can a poor #customerexperience […]

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  • Customer Reach April 2012

    Posted on April 09, 2012 in Customer ReachNewsletters

    VOLUME 9, ISSUE 4 APRIL 2012 ISSN 1718-8938 Inside this Issue Why is Most Call Center Service So Bad? 1 US Call Center Industry sees Negative Growth 4 JC Penny Closes Pittsburgh Call Center- cuts 300 jobs 4 How Does Your Call Center Rate? – Find Out Now! 5 Toronto Contact Centre Professionals Network Meeting […]

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  • Customer Reach March 2012

    Posted on March 09, 2012 in Customer ReachNewsletters

    ——————————————————————————————————— Inside this Issue Is Your Website is a Call Center Tool? Millennial Myths & the Call Center By Colin Taylor Coming Events Call Center Wishes Can Come True…No Genie Required Trends for 2012 from Snapshotz & Customer Services Audit Case Study Testimonials Is Your Website is a Call Center Tool? By: Colin Taylor Recent […]

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  • Customer Reach Newsletter February 2012

    Posted on February 22, 2012 in Newsletters

    If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 9, ISSUE 2 February 2012 ISSN 1718-8938 Inside this Issue 14 Questions You Need to ask When Considering Call Center Consolidation Alignment, Engagement & Supporting the Brand- Snapshotz Research The Fastest and Most Effective Way to Improve your […]

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  • Customer Reach Newsletter January 2012

    Posted on February 06, 2012 in Newsletters

    If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 9, ISSUE 1 January 2012 ISSN 1718-8938 Inside this Issue Closing the Revolving Door – Part 2 Zappos – The Emperor has No Clothes? Who said all the Call Center Incentives were Gone? 7 Reasons You Need a […]

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  • Customer Reach Newsletter December 2011

    Posted on December 14, 2011 in Newsletters

    If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 8, ISSUE 10 December 2011 ISSN 1718-8938 Inside this Issue Closing the Revolving Door – Part1 Is It Time for your Call Center Check Up? Interim Management Services available from Taylor Reach Case Study Testimonials Read our Customer […]

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  • Customer Reach Newsletter November 2011

    Posted on November 28, 2011 in Newsletters

    If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 8, ISSUE 9 NOVEMBER 2011 ISSN 1718-8938 Inside this Issue Self Service – Of Cents & Sensibility Part 1 Sales is Good Service whether you offer a Product or Service, or be a Private or Public Organization Why […]

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  • Customer Reach Newsletter September 2011

    Posted on October 21, 2011 in Newsletters

    If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 8, ISSUE 7 SEPTEMBER 2011 ISSN 1718-8938 Inside this Issue What Call Center Metrics mean to Customers Customer Experience & the Call Center Self Service Trivia Barbados as a call center location 5 Good Call Center Ideas – […]

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