Newsletters

Posted on December 05, 2017 in Customer Reach • News • Newsletters

Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Quality Assurance – Avoiding Gray Areas  Increasing Costs in the Contact Center Due to Increased Efficiency  Disaster Preparedness, Recovery and Business Continuity  Founder of Customer Services Audit and Creator of Snapshotz Online Makes Guess Appearance Do You Have an […]

Posted on August 30, 2017 in Contact Center • Customer Experience • Events • News • Newsletters

Newsletter Contact centers, customer service and customer experience: news, views and how to’sInside this issue: Top 50 Customer Service Blogs & Websites for Business  How the Pros Turn Loyal Customers into Brand Advocates – 30 Experts How the Pros Turn Loyal Customers into Bran Advocates – Colin Taylor  Avoiding Bot Biases in Customer Experience  Customer Satisfaction […]

Posted on June 26, 2017 in News • Newsletters

Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? Apple Business Chat – A Contact Center Perspective  4 Top Trends for Contact Centers  Technology Contact Centers Must Have for 2018  The Secret Weapon of Call Centers  […]

Posted on April 27, 2017 in Agent Experience • Blog • Call centre consulting • Contact Center • Customer Experience • Customer Reach • News • Newsletters

NewsletterContact centers, customer service and customer experience: news, views and how to’sInside this issue:Marketers Ruin Everything – Who is Leading Your CX Strategies6 Areas of Customer Success Planning11 Ways to Secure More Budget in Your Contact CentreContact Center Service Consultancy Expands to IndiaGet Ready For Big Data and AI in the Call Center Bank Deploys Video […]

Posted on August 15, 2015 in Call Center Management • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction • News • Newsletters

Tags: #custexp• #custserv• #Cx• CEM• Customer Experience• customer service• Customer Service Consulting• Leadership• Operational Management• Taylor Reach Group

Customer Service Npower’s customer experience problems impact business From business-reporter.co.uk – August 14, 3:57 PM Energy firm Npower’s billing difficulties have led to a decline in profits, with the financial impact set to last until the end of 2016. The firm reported its half-year profits had fallen Colin Taylor TRG‘s insight: Can a poor #customerexperience […]

Posted on April 09, 2012 in Customer Reach • Newsletters

VOLUME 9, ISSUE 4 APRIL 2012 ISSN 1718-8938 Inside this Issue Why is Most Call Center Service So Bad? 1 US Call Center Industry sees Negative Growth 4 JC Penny Closes Pittsburgh Call Center- cuts 300 jobs 4 How Does Your Call Center Rate? – Find Out Now! 5 Toronto Contact Centre Professionals Network Meeting […]

Posted on February 22, 2012 in Newsletters

If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 9, ISSUE 2 February 2012 ISSN 1718-8938 Inside this Issue 14 Questions You Need to ask When Considering Call Center Consolidation Alignment, Engagement & Supporting the Brand- Snapshotz Research The Fastest and Most Effective Way to Improve your […]

Posted on February 06, 2012 in Newsletters

If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 9, ISSUE 1 January 2012 ISSN 1718-8938 Inside this Issue Closing the Revolving Door – Part 2 Zappos – The Emperor has No Clothes? Who said all the Call Center Incentives were Gone? 7 Reasons You Need a […]

Posted on December 14, 2011 in Newsletters

If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 8, ISSUE 10 December 2011 ISSN 1718-8938 Inside this Issue Closing the Revolving Door – Part1 Is It Time for your Call Center Check Up? Interim Management Services available from Taylor Reach Case Study Testimonials Read our Customer […]

Posted on November 28, 2011 in Newsletters

If you are not already a subscriber, please subscribe to our Customer Reach Newsletter! CUSTOMER REACH® VOLUME 8, ISSUE 9 NOVEMBER 2011 ISSN 1718-8938 Inside this Issue Self Service – Of Cents & Sensibility Part 1 Sales is Good Service whether you offer a Product or Service, or be a Private or Public Organization Why […]