News

Posted on November 11, 2019 in Best Practices • Call Center Assessment • Call Center Audit • Call Center Consulting • Contact center consulting • Customer Experience • Customer service audit • News • Strategy • The Taylor Reach Group

Tags: #callcenter• #contactcenter• #custserv• #Cx• Call Center Assessment• Call Center Consulting• Strategy• Taylor Reach Group

  Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. The client firm delivers patient support programs for many leading pharmaceutical companies and provides access to medical technologies and treatments at its clinics across Canada. Taylor Reach’s consultants, […]

Posted on June 28, 2018 in Agent Experience • Call Center Consulting • Employee Experience • News • People management • Press Release • Training

The Taylor Reach Group, Inc. (Taylor Reach) announced today, the launch of their Leadership Training Program for Contact Center Team Leads, Supervisors, Analysts, and Managers. A staggering statistic points out that 84% of organizations anticipate a shortfall of leaders in the next 5 years. While 83% of organizations say it is important to develop leaders […]

Posted on December 05, 2017 in Customer Reach • News • Newsletters

Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Quality Assurance – Avoiding Gray Areas  Increasing Costs in the Contact Center Due to Increased Efficiency  Disaster Preparedness, Recovery and Business Continuity  Founder of Customer Services Audit and Creator of Snapshotz Online Makes Guess Appearance Do You Have an […]

Posted on August 30, 2017 in Contact Center • Customer Experience • Events • News • Newsletters

Newsletter Contact centers, customer service and customer experience: news, views and how to’sInside this issue: Top 50 Customer Service Blogs & Websites for Business  How the Pros Turn Loyal Customers into Brand Advocates – 30 Experts How the Pros Turn Loyal Customers into Bran Advocates – Colin Taylor  Avoiding Bot Biases in Customer Experience  Customer Satisfaction […]

Posted on June 26, 2017 in News • Newsletters

Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? Apple Business Chat – A Contact Center Perspective  4 Top Trends for Contact Centers  Technology Contact Centers Must Have for 2018  The Secret Weapon of Call Centers  […]

Posted on June 15, 2017 in Call centre consulting • Contact Center • Contact center consulting • Economic Development • News • Ontario Minimum Wage • Opinion • Telecommunications • Uncategorized

By: Colin Taylor, John Cockerill, Garry Schultz, Turaj Seyrafiaan and David BradshawAs many of you have heard, Illinois,  Ontario  have announced anticipated minimum wage increases to $15/hour. Many other American and Canadian, states and provinces are anticipated to follow this “15 and fairness” movement. This topic has been very controversial as some are in favor […]

Posted on April 27, 2017 in Agent Experience • Blog • Call centre consulting • Contact Center • Customer Experience • Customer Reach • News • Newsletters

NewsletterContact centers, customer service and customer experience: news, views and how to’sInside this issue:Marketers Ruin Everything – Who is Leading Your CX Strategies6 Areas of Customer Success Planning11 Ways to Secure More Budget in Your Contact CentreContact Center Service Consultancy Expands to IndiaGet Ready For Big Data and AI in the Call Center Bank Deploys Video […]

Posted on March 16, 2017 in Blog • Call Center Assessment • Call Center Audit • Call Center Consulting • Call centre consulting • Contact Center • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Metrics • Customer Satisfaction • News • Snapshotz • TRG

Tags: #callcenter• Call Center Assessment• Call Center Consulting• Contact Center Consulting• Contact Center Management• Customer Experience• Customer Service Consulting• Snapshotz• Taylor Reach Group

The Taylor Reach Group, Inc., allows brands to see behind the customer experience curtain – announcing 3 services, each with a different focus for optimizing CX delivered in the contact/call center. Toronto-ON- Colin Taylor, the CEO and Chief Chaos Officer of Taylor Reach Group, Inc., announced today that the company has expanded their customer experience consulting […]

Posted on August 24, 2016 in Call Center Consulting • Call Center Management • Call Center Performance • Call centre consulting • Contact center consulting • Customer Experience • Customer Reach • Hiring a call center consultant • News • Strategy • Technology • The Taylor Reach Group

Toronto, ON.Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Alton Harewood has joined the customer experience and contact center consulting firm effective immediately.  The Taylor Reach Group expands to Quebec, Canada with the addition of Mr. Harewood to their team. Alton is a business and […]

Posted on May 16, 2016 in Call Center Consulting • Contact Center • Contact center consulting • Hiring a call center consultant • News • The Taylor Reach Group • TRG

Professional Customer Consultant and Guitarist. His passion for performing is what drives Garry to seek out the highest satisfaction in every project he is involved with. With 25+ years of global managerial experience in B2C and B2B, high-technology focused environments, Garry is dedicated to implementing strategic solutions for customer success / customer care initiatives. His […]