Legislation

Customer Interaction, Service & Experience – January 11

Posted on January 11, 2012 in Call Center Management • Customer Experience • Customer Satisfaction • Legislation • Research • Social Media

Tags: #cctr• Call Center Consulting• Contact Center Management• Contact Center Strategy• CSAT• Customer Experience• Customer Service Consulting• Research• Strategy

Below are some of our favorite blogs and posts on call centers, customer service, and customer experience. Hope you enjoy reading them as well. Let us know your thoughts comments and suggestions- we appreciate the feedback Alaska Airlines ranks high with WSJ TheNewsTribune.com The Wall Street Journal’s Middle Seat blog is out with its 2011 […]

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ATA reaffirms support for anti-offshoring Bill, calls for amendments

Posted on September 24, 2009 in Legislation • Offshoring-Outsourcing

Australia’s peak Contact Centre body the ATA has reaffirmed its support for Senator Steve Fielding’s proposed anti-offshoring legislation. The ATA has also called for further amendments made to the proposed Keeping Jobs from Going Offshore (Protection of Personal Information) Bill 2009, to ensure that any organisations using offshore contact centres be accredited under the Australian […]

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Outbound, Outsourcing and the New World Order

Posted on October 29, 2008 in Legislation • Offshoring-Outsourcing • Outbound • Telemarketing

Outbound, Outsourcing and the new world order With the introduction of the Do Not Call (DNC) list most people both within the call and contact centre industry and those outside of it, assumed that this would be the death knell for outbound calling. The DNC eliminated huge volumes of people who you couldn’t phone and […]

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