Leadership

5 Ways to Engage Your Front-Line Staff

Posted on August 29, 2017 in Incentives • Leadership • Strategy

By: Peg Ayers, MBA, CCXP The Front Line Customer Experience. Employee Engagement. Profitability. What’s the largest single influence on all of these things in your business? Chances are, it’s your frontline associates. The people who are dealing directly with your customers. The folks who are making decisions about how they do their work, what they […]

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